Real Recruitment, Retention and Operational Techniques for First Response Success
Our Mission
The mission of First Response Solutions LLC is to provide the highest level of recruitment and operational consulting services to first responder agencies across the nation. We are committed to helping agencies attract and retain the best and brightest first responders while providing them with the support, training, and resources they need to operate efficiently and effectively. Our team of first responder experts brings over 20 years of experience and knowledge to every project, and we are dedicated to delivering customized solutions that meet each client's unique needs. At First Response Solutions LLC, we are passionate about helping first responder agencies succeed. We are committed to building solid and lasting relationships based on honesty, trust, integrity, and mutual respect.
What We Do
First Response Solutions empowers EMS, Fire, and law enforcement agencies with expert recruitment, staffing, and operational solutions, driving innovation while preserving with core values of public service.
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Our recruitment program is built around a comprehensive job analysis, targeted outreach, and personalized coaching and support. We identify the specific skills, knowledge, and abilities required for each role and use targeted outreach efforts to connect with potential candidates with those skills. Our screening process evaluates candidates' physical and mental abilities, as well as their knowledge and skills. We provide personalized coaching and support to help candidates succeed in the recruitment process. Finally, we work closely with public safety agencies to ensure our recruitment program meets their needs and goals. We prioritize diversity and inclusion in all aspects of our recruitment efforts.
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Our retention data analytics services help public safety agencies identify and address employee turnover, job satisfaction, and overall workforce wellness issues. We collect and analyze data on these critical metrics and provide customized recommendations for improving retention rates and overall employee satisfaction.
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Our testing services include comprehensive evaluations of candidates' physical and mental abilities and their knowledge and skills related to firefighting and EMS. We provide various testing services, including written exams, physical agility tests, and simulated job scenarios. We work closely with public safety agencies to develop testing protocols aligning with their needs and goals.
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Our consulting services are designed to help public safety agencies identify areas for improvement in their recruitment efforts and develop customized strategies to attract and retain top talent. We offer expertise in recruitment program design and implementation, job analysis, workforce planning, and diversity and inclusion. Our team of experts includes former command staff from one of the nation's largest metropolitan departments, providing a wealth of knowledge and experience in public safety agency management.
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Our operational consulting services are designed to help public safety agencies improve their daily operations in a variety of areas, including EMS, staffing, safety, grant writing, and human resources. We review policies and procedures, identify areas for improvement, and provide customized recommendations to improve efficiency and effectiveness. We also offer training and education services to ensure employees have the skills and knowledge to perform their jobs effectively.
Our Team
Stephen Zachar
President
Stephen Zachar is a seasoned professional with a remarkable 23-year career in the fire service, demonstrating a strong commitment to community safety. As a third-generation Firefighter Paramedic, he has been an integral part of the City of Memphis Fire Department since 2009. Zachar's contributions extend beyond his operational duties, showcasing his leadership and innovation in recruitment and hiring strategies.
Kevin Bryant
Director of Operations
Kevin Bryant is a highly accomplished professional with an extensive law enforcement and corporate security background. As the Director of Operations for First Response Solutions LLC, he brings extensive experience in cross-functional collaboration, security systems deployment, and effective team management.
Jensen Pilant
Director of Operations
Professional Summary:
Dedicated and experienced fire service professional with 18 years of hands-on experience in fire and emergency medical services. Possesses a diverse skill set, including operations management, strategic planning, physical agility standards development, and training program design. Proven track record of enhancing operational efficiency and improving emergency response capabilities. Currently serving as the Director of Operations for First Response Solutions, a leading fire service consulting firm.
Eric Thomas
Video/marketing consultant
Eric Thomas, originally from New York, relocated to Memphis in 2010 and has served as a firefighter with the Memphis Fire Department since 2012. During his tenure, he completed paramedic school, enabling him to work as both a firefighter and paramedic for the city. He went on to complete the necessary training to join the department's Special Operations Program, where he was assigned to Rescue 2. After several years on Rescue 2, he became a member of Tennessee Task Force One, one of 28 Urban Search and Rescue teams nationwide, and has been deployed to numerous domestic emergencies. Since 2016, Eric has proudly served as a member of the Memphis Fire Department Honor Guard. Additionally, as an independent filmmaker, photographer, graphic designer, and editor, he has leveraged his creative skills to work as a videographer for the department.
Tyler Stegall
director of client solutions
Tyler is an accomplished human resources and project management professional with a strong track record of leading complex, cross-functional projects across various industries. With a career that began in public sector talent acquisition and progressed to managing recruitment for a $11.4 billion electric vehicle joint venture, Tyler has consistently demonstrated innovation and operational excellence. His leadership has been instrumental in scaling large recruitment efforts, fostering community partnerships, and driving transformative success in the talent acquisition landscape.
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